Yesterday, we updated the SLAs for Microsoft Teams Calling Plans, Phone System, and PSTN Audio Conferencing to 99.99% uptime. Each of these elements play an important role in developing service level agreements (SLAs) that reflect our commitment to the continuity of your operations. In addition to creating anywhere, any device calling experiences, Microsoft Teams Phone delivers on the promise of reliable PSTN service through proactive network monitoring, automated system optimization, and fault-tolerant redundancy, supported by Microsoft infrastructure. This holistic approach extends to our modern calling solution, Microsoft Teams Phone.

We take a true 360 degree look for opportunities to make Teams the best possible communications and collaboration application for end users, IT admins, and our partner ecosystem. From innovative user experiences designed for workplace flexibility and collaboration, to behind-the-scenes improvements in dependability, resiliency, and call and meeting quality. Regular readers of this blog know there’s always something new in Microsoft Teams.

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